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Discussion in 'The Mainboard' started by Lawnole23, Feb 10, 2019.
Make sure to check your (made up part here) lmbo
So did it ever start or what?
They have no idea what was the cause of the original problem but looks like my father blew out all the fuses and the warranty won't cover it.
I was inside my car looking at the manual and he was hooking up the jumper cables and put the negative on a metal plate under the hood instead of on the battery itself because it just needed to be "grounded" and it appears it arced and blew out everything.
Great.So he broke my car twice.
Best case scenario, you replace all the fuses and everything goes back to normal. Relatively cheap and shouldn't take too long.
Worst case is you replace everything and spend the rest of the cars life chasing down electrical gremlins.
Hope it didn’t blow relays as well.....
Just three fuses blown. Two cheap ones and one more expensive one. Just charged me for the expensive fuse and a 1/2 hour of labor. $80.
They could not figure out the cause of the original problem. Battery diagnostics are fine and it's starting easily now.
Only thing he can think of is the fuses being blown on their own but he can't report it that way because we tried to jump it. If it happens again he said don't jump it just tow it here and we'll check the fuses first.
You probably had it in drive (or not all the way in park) the first time you tried to start it and then your dad came in and Leroy-Jenkins'ed it into a real problem.
Anyone have experience fighting a dealership on a warranty they don't want to honor?
Backstory: Bought a new Ford Escape in 2015. With the purchase came a 10 yr / 150,000 mile powertrain warranty. Caveat is that you have to have your services done at the dealership. I get that. And we did. Fast forward 88,000 miles and the transmission blows. Was driving home and the car suddenly fails to accelerate, can't get into gear, etc. Had it towed to the dealership and explain everything. Next day I get a call...transmission is shot, too expensive to fix, new transmission needed, $6,000, nothing you could have done on your end, it just malfunctioned.
So then I explain we should still be under warranty...guy checks and says of yeah...okay...let me get back to you. Calls back and says they can't honor the warranty because we didn't get regular services. But we did. Every oil change on the reg and we never had ONE issue. Never recommended to come in for any services, never declined anything, every time we picked it up, everything checked out perfectly. Now that something happened, they're saying they can't honor it. Only thing they said was we didn't get our tires rotated. How the fuck does that have ANYTHING to do with the transmission?
So other than the "don't buy a Ford" recommendation, does anyone have any experience in dealing with this bullshit?
Rotate your tires next time.
Is it a 4wd?
Also, check with another ford dealership
I'd assume that warranty claims are initially handled by Ford's dealerships, not Ford itself. The dealership probably foots the bill for the work and then files a claim with corporate. If so, then it's obviously in the dealership's best financial interest to deny as many claims as possible and hope the consumer doesn't fight. Maybe it's actually Ford's policy to kick all claims immediately up to corporate. I don't know.
First, I'd check with another Ford dealership without mentioning what happened at this one. Maybe they'll do the work as covered by the warranty. Maybe not.
Second (or first, really), scrutinize the language of your warranty.
Third, talk to Ford consumer affairs. See if the dealership denied when the language of the warranty does not call for it.
Failing all of that, consult an attorney that deals with auto fraud. A threatening letter might do the trick since corporate will find the legal department far more expensive than whatever labor and parts would cost them. You certainly have a case if all the dealership is citing is that not rotating tires has voided the warranty after a tranny meltdown.
My family came up owning small car dealerships and this is exactly the response I just got back from my pops. Also, fuck ford.
Two sections of a dealership with the highest margins: 1) Finance and 2) Customer service.
It's hardly a surprise that a dealership would deny a warranty even if the warranty should be honored. Way too much profit from parts and labor.
As far as Ford and warranties go...
Ford: A guaranteed piece of shit
Our Ford dealership is awesome with this stuff, but my family has also bought a shit ton from there so I think we may get favor.
Called our mechanic who works on our other cars and explained it in detail. He worked for Ford for 18 years and said this is bullshit. He knows the service staff over there and is calling them to see what the deal is. Also said they deny everything unless challenged. A pain in the ass, but hopefully it will end well.
Sounds like bullshit. I would get an attorney if it comes to it. A strongly worded letter will fix the issue.