I mean it sucks for these people, but I'm not sure this is a massive airline issue or failure like we had this summer canceling massive amounts of flights daily. We had a catastrophic weather event
The key here is looking at other airlines. They have issues, sure, but Southwest is on another level of fucked up right now. 16 hours at an airport after multiple days of canceled flights and I still managed not to threaten anyone. I was pretty proud of that. Sleeping most of Christmas Day kind of sucked though.
Also, the counter lines got so depressing with them just saying "fuck it" and walking off after a few hours, leaving dozens of people in line. Our eventual solution was to go to an unstaffed counter with only two passengers waiting there until an employee showed up. That eventually worked.
Also, on Saturday night/early Sunday morning the Southwest app “crashed” during the middle of all the madness - not just rebooking functionality but also flight status and schedule. But then my gf used Express VPN and set her location as UK and was able to access everything. This makes me think they shut off access in the US because they couldn’t handle the bandwidth. They are just fucked in every aspect. I usually fly with them just because upgrading to A1-15 is so cheap and I can grab a window exit row seat, but I’m done now.
SW is a massive buyer of consultants and demand they all fly SW. It's annoying. If you fly out of DFW you have to sneak in and out
Yeah, I was going to say how many seats does he think are open on Christmas week? My airline is slammed.
likely still have crew and planes all in the wrong place, and they can’t just work a double to sort it out
1. That can't be real 2. Southwest has always been awful, always baffled by their fan boys. 3. This weather pattern was predicted over a week ahead of time, not being prepared is inexcusable.
was just in the baggage line for 3 hours. some people still don't have bags/strollers/car seats after flying 4-5 days ago. huge management and systems issues with SW.
https://kdvr.com/news/local/southwest-airlines-declares-a-state-of-operational-emergency-at-den/amp/ FOX31 reached out to the airline to get clarification on why this declaration was made. “The operational emergency you’re referencing are actually emergency sick procedures …when that occurs, it puts parameters in place—like requiring a doctor’s note when an Employee returns to work if they call in sick—so that we can ensure Reliability for our Customers by having the necessary amount of available, working staff,” the Southwest Airlines PR Team told FOX31.
Obvious answer is to cut the workforce and pto, load them up with hours, and lobby the government to enforce the poor working compensation when the labor force revolts.
I used to fly Southwest here and there and it never bothered me. I now work for another airline and hadn't flown with southwest for years. Took a flight on Southwest over the summer and Jesus Christ it was a mess. It felt like a SLIGHT step up from Spirit.
their boarding system infuriates me and their routing system leads to horrible cascading delays. plus no upgrades, no reserved seats, no intl redemptions with miles, and shittier planes (no power outlets, TVs, shitty WiFi, etc)
Imagine being the one Delta gate at Love field right now watching the world burn and getting on your flight
what's the reason for the hard reset? and why does southwest need to do it but other airlines don't? edit - found an unsourced reddit post that sort of explains why this one airline is fucked up:
Have to fly this bogus airline in march for a bachelor party. Obviously it’s never this bad, but I feel like I read about SW having a “system” issue every 6-8 months or so. Am I right about that?
It feels like the only time I've flown SWA over the last 10 years has been for Bachelor parties because of the destinations from Columbus (Nashville, Austin, Phoenix, etc), I'd rather fly direct than connect so SWA it is. However as I've gotten older, the SWA schtick has really gotten old to me, I much prefer transparency and choose Delta.
We pretty much fly exclusively with SWA out of CMH as our credit cards are thru them and it's been very easy to rack up free flights...plus, all of the free bags with little kids add up. In the past year we've flown direct to Orlando (think at the time this was the only direct flight from CMH to Orlando), Phoenix, Baltimore and Nashville. We did have a flight with a stop to Savannah. It's been a great airline for us out of CMH, but this situation they have put themselves in does seem terrible.
Can I interest you in Transfarency? https://www.southwest.com/html/air/...ich Customers are,change fees, or hidden fees.
We’re headed to New Orleans so no directs unfortunately except for allegiant I think. Delta and the others were all over a grand. SW was $450. Unfortunate situation and am accepting prayers
CMH is getting a $6 Billion renovation and expansion soon, things will improve including state subsidized directs to Europe. Goose buckwild not announced yet but DeWine and Ginther have been working on it for years now, waiting for the Feds to announce an infrastructure award (its coming, the state is going to match with ARPA dollars)
Welp SW has grandfathered me into A list the last two years, guessing a third will happen. I’ve flown 100’s of SW flights the last 10 years for work. I can count on one hand the issues I’ve had. Flown ~20 American and have had three major problems. Living really close to Love Field helps as well. My territory for work has changed and now American makes a lot more sense. Need to bite the bullet and start racking up status there, especially if A list goes away.
Looks like 1 of the 30 flights that made it up was used as a photo op https://www.tiktok.com/t/ZTRqcNeEt/
I live in Cincinnati, IMO Wish our airport was in Ohio so we had more control over it. Kentucky is cheap
Having their entire crew scheduling system go dead is bad. Having such an antiquated system that it requires EVERY crew member to directly call in and (I assume) verify their availability is fucking insane. I don't under what kind of old-ass technology they might be running that they don't have a data backup or anything like that. Cheap-ass motherfuckers
The upside is we don't shit where we eat and have all of nonsense that comes with an airport in our neighborhoods We throw it on the Kentucky side where the poors live
I really want to know the why for this mess. I don't understand how any airline could be doing so much worse than others during the same weather.
As long as Kentucky doesn't lose us more flights than they already have, I don't think we'll try and take it over